These Terms and Conditions (hereinafter, the “Terms”) govern access to and use of the mobile application “Vestal” and the associated services (hereinafter, the “App” or the “Service”), owned by Vestal (hereinafter, “Vestal”, “we” or “our”).
By downloading, accessing or using the App, you declare that you have read and understand these Terms, that you accept them and that you agree to comply with them. If you do not agree, you must not use the App.
The Service is intended exclusively for individuals over 18 years of age.
1. Identity of the Owner and Contact
To comply with applicable information society services regulations, we inform you that the owner of the App and the Service is:
| Legal Name | Vestal |
|---|---|
| General and Support Email | vestal.theapp@gmail.com |
For matters related to data protection, please refer to our Privacy Policy, available in the App and/or on Vestal’s website.
2. Purpose of the App and Price
2.1. Functionality
Vestal is an App that facilitates the connection between people who are looking for a room and people who are looking for a roommate or shared housing. Through the App you can, among other features:
- Create a personal and co-living profile.
- Create and manage a listed home (if you are looking for a roommate).
- Search for available homes (if you are looking for a room).
- Send and receive co-living requests.
- Exchange chat messages with other users linked to a home.
- Manage your participation in a home (accept or reject requests, vote, comment, etc.).
Vestal is not a real estate agency, an employment/relocation agency, nor a payment platform. Vestal does not take part in lease agreements nor in the legal relationship between users beyond facilitating contact between them. Vestal also does not verify that the listed homes comply with local legal requirements such as habitability certificates or tourist licenses where applicable.
2.2. Price of the Service
Currently, downloading and basic use of the App are free of charge.
Vestal reserves the right to introduce paid features or subscription models (Premium) in the future. In such case, you will be duly informed of the conditions, prices and payment methods, and your explicit consent will be requested before any charges are made.
3. Acceptance of the Terms
By registering, accessing or using the App, you are entering into a contract with Vestal and you declare that:
- You have read and understand these Terms.
- You are over 18 years of age.
- You have the legal capacity to enter into contracts.
- You agree to be bound by these Terms and by the Privacy Policy.
If you use the App on behalf of another individual or legal entity, you declare that you have the necessary authorization to accept these Terms on their behalf.
Vestal may modify these Terms at any time. When material changes are made, you will be notified in the App or by other reasonable means. Continued use of the Service after such changes take effect implies acceptance of the new Terms.
4. Registration and User Account
4.1. Account Creation
To use the App, you must create an account using your phone number and the verification code we send you, or by other methods we may enable in the future. You agree to:
- Provide true, accurate and up-to-date information.
- Not impersonate third parties or create fake accounts.
- Keep your device and access credentials under your control.
Some information (such as date of birth or phone number) may not be editable for security and fraud-prevention reasons.
4.2. Types of Use
You can use the App mainly in two roles:
- Looking for a room (Applicant): users who are looking for shared housing and can apply to listed homes.
- Looking for a roommate (Housemate): users who have a room available or are part of a home and are looking for new housemates. They can manage the listing, view requests and take part in deciding which applicants are accepted or rejected.
You can switch roles within the options available in the App.
5. Use of the App and Code of Conduct
You agree to use the App in accordance with the law, these Terms and good faith. The following is strictly prohibited:
- Minors: Registering or using the App if you are under 18 years of age.
- Illegal or inappropriate content: Posting defamatory, violent, discriminatory, pornographic content or content that infringes the rights of third parties.
- Overly sensitive data: Using the App to share identity documents, banking details, exact addresses in public fields or medical information.
- Spam and abusive use: Sending mass messages, unauthorized advertising or creating multiple accounts to manipulate the system.
- Interference with infrastructure: It is prohibited to perform any action that imposes an unreasonable or disproportionate load on the infrastructure of our systems (at Vestal sole discretion).
- Impersonation and identity misuse: Using photos or data of third parties without consent.
- Security: Attempting to access restricted areas, introducing viruses or performing reverse engineering.
Vestal reserves the right to review or restrict access to accounts that show suspicious behavior.
6. Profiles, Homes and User-Generated Content
6.1. Responsibility for Content and Flagging Mechanism
All content you publish (including text, photos, listings, messages and any other material) is your sole responsibility. You warrant that such content is accurate, lawful, and does not infringe the rights of third parties or these Terms.
Vestal provides users with tools to flag or report content that they believe is unlawful, inappropriate, or non-compliant with these Terms.
Upon being flagged, the reported content may be temporarily hidden or made inaccessible while Vestal carries out a further review. This provisional measure does not imply that a breach has occurred.
Following investigation, Vestal may decide to:
- Restore the content if no breach is confirmed;
- Modify, restrict or permanently remove the content;
- Apply measures to the associated account, where appropriate.
Vestal acts in good faith and with due diligence, but does not guarantee specific response times.
6.2. License to Use Content
By publishing content in the App, you grant Vestal a non-exclusive, free, worldwide and transferable license to use, reproduce and display such content for the purpose of providing the Service.
Duration of the license: This license remains in force for as long as your account is active or the content is published. Profile photos and home listings will be deleted along with your account, unless they form part of a collaborative history necessary for other users.
Exception: For content shared in collaborative environments (such as home chat messages, incident history or votes) that must be retained to ensure a coherent service for other users, the license will survive the deletion of your account. In such cases, Vestal may retain this content and may choose to anonymize the author (e.g. displaying it as “Deleted user”).
6.3. Chats and Communication
Chats in Vestal are associated with homes.
- Messages are only visible to participants in the chat.
- If you delete your account, your previous messages may remain visible to the current housemates of that home for historical coherence (in line with the license described in section 6.2).
- You must always maintain a respectful tone.
7. Relationship Between Users and Vestal’s Liability
7.1. Vestal as a Technology Intermediary
Vestal is solely a technology platform. We do not participate in lease agreements, rent payments, deposits or moving arrangements.
7.2. Verification and Behavior
Vestal does not guarantee the real identity of users nor the complete accuracy of the information posted. We are not responsible for users’ offline behavior.
We recommend that you:
- Visit homes in person before committing to them.
- Do not send money or banking details without verifying the identity and legitimacy of the recipient.
- Require written and legally valid lease agreements.
- Report suspicious or inappropriate behavior.
- Use your own judgment and carry out the necessary checks before making decisions.
7.3. Reporting Users, Homes and Non-Compliant Content
Vestal does not carry out prior or systematic monitoring of all user content. However, users may flag or report any profile, home, message or behaviour that they reasonably believe to be unlawful, fraudulent, unsafe or contrary to these Terms.
Reports can be submitted through the in-App reporting tools or by contacting us at vestal.theapp@gmail.com, including all relevant information (such as user identification, description of the issue, and supporting evidence).
Once content is reported, Vestal may temporarily remove or hide it from the App while an internal investigation is conducted to determine whether a breach of these Terms or applicable law has occurred.
After review, Vestal may, in accordance with applicable law and at its sole discretion:
- Confirm the breach and permanently remove the content;
- Restore the content if no violation is found;
- Suspend, restrict or terminate the relevant user account;
- Limit certain functionalities;
- Notify competent authorities where legally required.
The use of reporting mechanisms must be made in good faith. Abusive, false or repetitive unfounded reports may be considered misuse of the Service and may result in account suspension or termination.
8. Requests, Votes and Matching
The App does not make automatic decisions for you. Users decide with whom they want to live.
Internal votes or opinions regarding an applicant are private to the home and are not shown to the applicant or to third parties. Vestal is not responsible for users’ selection criteria.
9. Notifications
The App may send you push notifications (requests, chats, alerts). You can manage them in your device settings.
10. Intellectual and Industrial Property
The App, its code, design and brand are the property of Vestal. We grant you a limited, personal, non-exclusive and revocable license to use the App for personal purposes.
Copying, distributing or reverse engineering the App without authorization is prohibited.
11. Suspension, Cancellation and Right of Withdrawal
11.1. Cancellation by Vestal
We may suspend or cancel your account in case of breach of these Terms, fraudulent use or legal requirement.
11.2. Cancellation by the User
You can delete your account at any time from within the App or by contacting support.
11.3. Exclusion of the Right of Withdrawal
As this is a digital content service that is not provided on a tangible medium and whose execution begins with the user’s prior explicit consent (by registering and using the App), the user acknowledges that they lose their right of withdrawal once the service has begun, in accordance with applicable consumer regulations. However, you may stop using the service and close your account at any time.
12. Availability and Limitation of Liability
Vestal does not guarantee uninterrupted availability of the Service. We may perform maintenance, updates or temporarily suspend access for technical or security reasons.
Vestal is not responsible for the loss of content or data due to technical failures, service interruptions or account deletions. We recommend that you keep backups of important information.
To the maximum extent permitted by law, Vestal shall not be liable for indirect damages, conflicts between users or information provided by them. Nothing in these Terms limits our liability where such limitation is not allowed by law (such as in cases of willful misconduct or gross negligence).
Vestal reserves the right to limit the number of new registrations or temporarily restrict functionalities, without this giving rise to any right to compensation.
13. Third-Party Links
We are not responsible for links to third-party websites or services that may appear in the App.
14. Data Protection
The processing of your personal data is governed by our Privacy Policy, which forms part of these Terms.
15. Modification, suspension and termination of the Service
Vestal may, at any time, introduce improvements, changes or new versions of the App and the Service, as well as modify, reorganize or remove certain features, provided that this does not entail an unjustified reduction of the users’ basic rights recognized by the applicable regulations.
Likewise, Vestal may limit, suspend or temporarily interrupt access to the App for technical, security or maintenance reasons, or due to the user’s breach of these Terms. To the extent reasonably possible, Vestal will attempt to give prior notice of such interruptions, unless urgent reasons or force majeure prevent this.
Vestal may also, at any time, decide to permanently discontinue the Service and close the App. In such case, and whenever reasonably possible, users will be informed with reasonable advance notice through the App itself, by email or other appropriate means (such as social networks), indicating the effective closing date and the consequences for user accounts and associated content.
The processing of personal data after the suspension or closure of the Service will be governed by the provisions of the corresponding Privacy Policy, including the applicable retention periods and security measures.
Nothing in this clause limits the non-waivable rights to which users are entitled as consumers and users under applicable law.
16. Dispute Resolution
If you have any complaints or claims, we encourage you to contact us first at vestal.theapp@gmail.com so we can try to resolve the issue amicably.
17. Contact
For any questions or complaints:
📧 Email: vestal.theapp@gmail.com
18. Governing Law, Jurisdiction and Prevailing Language
These Terms shall be governed by Spanish law, without prejudice to the application of any mandatory consumer protection rules that may apply in the user’s country of habitual residence.
In the event of any discrepancy or conflict of interpretation between the Spanish version of these Terms and any translation, the Spanish version shall in all cases prevail.